Real People. Real Help. Real Connection.

At CareTech Connect, we believe that technology should bring people together — not leave them feeling lost, frustrated, or unheard. In a world that’s becoming more automated and less personal, we’re taking a stand for something simple: real human connection.

We’re not a call center. We’re not AI chatbots. We’re real people — fluent English-speaking professionals who care about helping others, one genuine interaction at a time.

Our Story

CareTech Connect was founded by three friends who all shared the same realization:
too many people struggle with everyday technology, and most companies have stopped caring.

After years of working at AT&T, we saw firsthand how often people were left behind — especially older adults and families — not because they lacked intelligence, but because tech help became impersonal.
Endless hold music. Automated voices. Chatbots that don’t listen.
We knew there had to be a better way.

So we built it.
CareTech Connect was born from the desire to make tech support human again.

We don’t use AI to guess what you need.
We don’t outsource your call to another country.
Instead, we listen, explain, and connect — the way real people should.

Meet the Team

Dakota Caudill — CEO & Founder

From a young age, Dakota has always loved helping people. Working at AT&T showed him just how many individuals struggle with everyday technology — and how few companies genuinely take the time to help.
With a passion for people and a vision for a more personal kind of tech service, he founded CareTech Connect to bring compassion and clarity back to technology.
His motto is simple: “Real people helping real people.”

Dakota Strunk — Co-Owner & Operations Lead

Dakota Strunk shares the same heart for connection and understanding. After working alongside Dakota Caudill at AT&T, he saw the same issue — people weren’t being heard.
He wanted to help create something better: a service that doesn’t rely on scripts or AI, but instead teaches, empowers, and supports through patience and trust.
Today, he ensures every part of CareTech Connect runs smoothly — from onboarding clients to managing our service team.

Zach Schmidt — Co-Owner & Senior Tech Specialist

Zach has always had a natural gift for technology — and for connecting with people. He thrives on solving problems and making tech feel less intimidating.
His goal has always been simple: do what he loves, while helping others.
At CareTech Connect, Zach combines his technical expertise with genuine empathy, helping clients feel confident, informed, and supported every step of the way.

Our Mission

To make technology personal again.
To teach, not just fix.
To connect, not just troubleshoot.

We exist to help people — of all ages — feel comfortable, confident, and safe using their devices. Because at the end of the day, technology is supposed to make life easier.
And we’re here to make sure it actually does.

Our Promise

• 100% U.S.-based, fluent English-speaking technicians

• No AI. No bots. No overseas outsourcing

• Real human connection with every call, every visit, every time

At CareTech Connect, you’re not just getting tech support — you’re gaining a trusted partner.
We’re here to make your digital world simpler, safer, and more human.